Shipping & Tax Policy
Welcome to Matatalab Official Shop!
Shipping & Delivery
Before you order please make sure all information including the contact name, mobile number and address was written clearly. Missing or wrong information may cause delay, additional charge, or lost.
After you complete your payment, an Email of Order Confirmation will be automatically sent to you.
In some cases, additional information may be needed in order to complete the purchase, in which case you will receive a follow-up email from firstname.lastname@example.org with further instructions.
Order Processing Time: 1-2 business days
Weekend Orders: processed every Monday
General logistics time: 7-15 business days
Logistics Company: FedEx, DHL, UPS, EMS, USPS (according to actual situation)
1. If you need urgent processing, please email to communicate, Email: email@example.com
2. Please notice that your order may be delayed during Festivals and Promotions, Once your order ships, you'll receive an email with tracking information.
3. DOES NOT GUARANTEE ANY ORDERS DELAYED DUE TO INCLEMENT WEATHER.
The freight setting in the store is for retail customers. For non-retail customers, regarding order details and freight details, we will calculate the relevant costs and make special arrangements for this. Please communicate with us in advance before placing an order，Thanks!
Country Delivery List:
South American: All Countries
North American: All Countries
Asia: All Countries
Europe: All Countries
For now, some countries may cause fees by your country's customs. If you have questions about the tax issue, please contact us directly.
But in some countries the product price included tax and it is listed below.
Free of Tax Countries List:
* United States - Tax was included.
* China(Hongkong, Macao, Taiwan) - Tax was included.
Shipping Delivery Fee
In order to bring a better shipping experience to our customers, we will choose the most appropriate carriers as our main delivery carrier(including Amazon warehouse), so that our customers will receive their products in the shortest possible time. Delivery restrictions may apply, so be sure to read the product information before you make a purchase.
Notification of Shipping Information
Please note that the risk of loss of or damage to the goods, as well as any additional costs due to events occurring after the time the goods have been delivered to the carrier is transferred from the seller to the buyer when the goods have been delivered into the custody of the carrier.
There are circumstances that are out of control (natural disasters, holidays, weather, etc.) that may cause shipping postponements. While most packages will arrive on time.