Return and Warranty | Matatalab Official Store

Return and Warranty

Return & Refund Policy

1. If product performance met problems within 7 days after the product is sold, the problem should be checked and confirmed by MatataLab or related technical inspection personnel. For those that are not within the scope of "non-replacement", consumers can choose to return, exchange or for repairs, MatataLab will take the cost of two-way logistics.

2. Within 15 days of the product being sold, if there is a performance problem, the problem should be confirmed by MatataLab or related technical inspection personnel. For those that are not within the scope of "non-replacement", consumers can choose to exchange or repair, and MatataLab will take two-way Logistics costs.

3. Within 1 year since the product is sold, if there is a performance problem, the problem should be confirmed by MatataLab or related technical testing personnel. For products that are not in the scope of "non-free maintenance" within the warranty period, consumers can get free repairs or replace faulty parts for services, MatataLab take one-way logistics costs. For products that fall under the "non-warranty period" or "non-free maintenance", consumers can choose the paid maintenance service for the product, and the labor costs, and logistics costs incurred by the maintenance It is borne by the customer.